This troubleshooting page will help you diagnose problems with the HP 15-da0012dx.
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Your HP 15-da0012dx does not show signs of powering on.
If the laptop only powers on when the power adapter is plugged in, then the battery may be faulty and will need to be replaced. Follow this Battery Replacement Guide to replace the battery.
Check that the power adapter is connected to the laptop and plugged into a power outlet. If the charge light is not on, then the adapter may be faulty. Consider purchasing a new power adapter.
Computer shuts off randomly while in use.
Excessive buildup of dust and other materials in the vents can cause the computer to overheat. Use a compressed air duster to blow out the dust around the fan and vents.
If the cooling fan produces a grinding noise, the fan starts and stops intermittently, or there is no air coming out of the exhaust ports, then the fan may be faulty. Consider using this Fan Replacement Guide to replace the fan.
Your computer displays an error message upon startup instead of loading the Operating System.
If your computer experiences choppy video playback, slow boot-ups, low memory messages, or beeps and fails to boot, then you either do not have enough RAM or you have bad RAM. Use this RAM Replacement Guide to install RAM in your computer.
If your computer displays a “Disk Boot Failure” error screen upon startup, you should boot to a Windows 10 DVD and follow the on screen prompts to “Repair your computer”. On the next screen, choose “Startup Repair” and wait for the repair process to complete. Your HP 15-da0012dx should now boot correctly. If your computer still does not boot correctly, then you may have a faulty SSD. Use this SSD Replacement Guide to replace the SSD.
Your HP 15-da0012dx will not read any CD’s or DVD’s.
If the optical drive on your HP 15-da0012dx does not read any CD’s or DVD’s, you should make sure that the disc is not damaged and that the optical lens is free of debris. If the optical drive is still not working or if the optical drive does not open, then the optical drive may be broken and will need to be replaced. Use this [invalid guide link] to replace the optical drive.
