Difficulty
Very easy
Steps
3
Time Required
2 minutes
Sections
1
- How to reset Cisco 7940 / 7960 IP phone to factory defaults
- 3 steps
Flags
Member-Contributed Guide
An awesome member of our community made this guide. It is not managed by iFixit staff.
BackCisco Phone
Full Screen
Options
History
Save to Favorites
Download PDF
Edit
Translate
Get Shareable Link
Embed This Guide
Notify Me of Changes
Stop Notifications
Step 1
How to reset Cisco 7940 / 7960 IP phone to factory defaults
- In order to perform a factory reset of a phone if the password is set, complete these steps: 1. Unplug the power cable from the phone, and then plug in the cable again. The phone begins its power up cycle.
In order to perform a factory reset of a phone if the password is set, complete these steps: 1. Unplug the power cable from the phone, and then plug in the cable again. The phone begins its power up cycle.
1024
Step 2
- Immediately press and hold # and while the Headset, Mute, and Speaker buttons begin to flash in sequence, release #. The Headset, Mute, and Speaker buttons flash in sequence in order to indicate that the phone waits for you to enter the key sequence for the reset.
- Immediately press and hold # and while the Headset, Mute, and Speaker buttons begin to flash in sequence, release #. The Headset, Mute, and Speaker buttons flash in sequence in order to indicate that the phone waits for you to enter the key sequence for the reset.
Step 3
- Press 1234567890# within 60 seconds after the Headset, Mute, and Speaker buttons begin to flash. If you repeat a key within the sequence, for example, if you press 12234567890#, the sequence is still accepted and the phone resets.
- If you do not complete this key sequence or do not press any keys, after 60 seconds, the Headset, Mute, and Speaker buttons no longer flash, and the phone continues with its normal startup process. The phone does not reset. If you enter an invalid key sequence, the buttons no longer flash, and the phone continues with its normal startup process.
- If you enter this key sequence correctly, the phone displays this prompt: Keep network cfg? 1 = yes 2 = no
- In order to reset the network configuration settings when the phone resets, press 2.
- Press 1234567890# within 60 seconds after the Headset, Mute, and Speaker buttons begin to flash. If you repeat a key within the sequence, for example, if you press 12234567890#, the sequence is still accepted and the phone resets.
If you do not complete this key sequence or do not press any keys, after 60 seconds, the Headset, Mute, and Speaker buttons no longer flash, and the phone continues with its normal startup process. The phone does not reset. If you enter an invalid key sequence, the buttons no longer flash, and the phone continues with its normal startup process.
If you enter this key sequence correctly, the phone displays this prompt: Keep network cfg? 1 = yes 2 = no
In order to reset the network configuration settings when the phone resets, press 2.
Cancel: I did not complete this guide.
4 other people completed this guide.
Author
with 4 other contributors
Goulithum
Member since: 01/09/2015
1,510 Reputation
2 Guides authored
Badges:
15
+12 more badges
Team
Sage Electronics
Member of Sage Electronics
Business
3 Members
3 Guides authored
Anders Busk - Sep 8, 2017
Reply
Just follow the easy steps, and it is reset within a minute or two.