If you cannot open a file that you downloaded, or cannot run a downloaded executable file, the following steps may help you fix the problem.

Other software, TSR, or background program

Verify that no open software or TSRs are open when attempting to run or open the file. Other programs may cause the file to abort abnormally.

  • How to remove TSRs and startup programs.

Required utility not installed to run or open file

Verify that the file you are attempting to load has all necessary software to run. Some programs may require additional programs to read or run the downloaded file. Below is a listing of commonly downloaded programs and what is required to run those files.

File became or was corrupt when downloaded

When a file is downloaded (especially if the file is very large), it can become corrupt or bad. Try downloading the file again to verify that this is not the case. If the same issue occurs, contact the web administrator of the website verifying if the file is a known good file.

All files on Computer Hope’s download section are tested and are known good files.

  • See our download definition for further information and related links.
  • Internet help and support.