Student-Contributed Wiki
An awesome team of students from our education program made this wiki.
The tablet will not respond or show any sign of powering up.
Make sure the tablet is connected to the power adapter and the power adapter is plugged into the wall. Let the device charge for at least 30 minutes. If it is still unresponsive, consider purchasing a new power adapter.
Make sure the tablet is fully charged. Press and hold down power button firmly for 10 seconds. If the device still won’t turn on, you may need to replace the power button.
The power cord is malfunctioning and the device will not charge.
If the power adapter continues to not charge the device, reset the hardware. Press and hold down power button firmly for 10 seconds until the device powers down. Wait a minute, and then turn the device back on.
The animations respond too slowly to user activity.
Restart your device. If lag still persists, delete large files that may be taking up too much storage space.
Your device may be running too many unnecessary applications concurrently. Close all tabs that are not being used, or that have not been used in a while.
The touchscreen is slow or does not respond well to user activity while in tablet mode.
Ensure that there is no dust or dirt on the screen inhibiting the device’s response to the user’s touch. If the screen appears to be dirty, wipe it with a microfiber cloth.
The device may be slow due to excessive applications or tabs. Ensure that unnecessary apps and programs are closed if they are causing the screen to lag. If problems continue to persist, reset the hardware.
The device will not connect to another Bluetooth device, or the connection is weak.
Ensure that the Bluetooth device is fully charged and powered on. Make sure that the Bluetooth device is supported by the Pixel Slate. Turn off Bluetooth and then turn it back on again. Ensure that the external Bluetooth device is not connected to another device, and that it is in pairing mode.
Move the two devices closer together and move the Bluetooth device further away from other wireless connections. Close all unnecessary applications and tabs on the Pixel Slate. If problems continue to persist, contact the manufacturer of the device that you are trying to connect to and request more assistance.
The device’s battery percentage will decrease when left in sleep mode for a given time.
Make sure the tablet is connected to the power adapter and the power adapter is plugged into the wall. Ensure that unnecessary applications or programs are closed.
If the device updates while in sleep mode, the Pixel Slate will experience a significant decrease in battery percentage. Ensure that the device is updated to its most recent version before utilizing sleep mode for a prolonged time.
